K-Sim® Support
At Kongsberg Digital, we endeavour to work in close partnership with our customers - from project initiation, to installation and throughout the simulator system's operational lifetime.
WE ARE BY YOUR SIDE
Our K-Sim Support concept consists of a range of customised service- and support activities. Depending on your needs, you can choose:
- Global 24/7 on-call assistance at standard service rates
- Long Term System Support Program (LTSSP) which ensures your system is always current and in line with the latest industry standards, and with the benefits of getting a quick response, scheduled updates and a predictable annual cost.
LONG TERM SYSTEM SUPPORT PROGRAM
At an agreed annual rate, you will get scheduled support and annual software updates that will keep your system at optimum performance throughout its life span. Our team has extensive knowledge of your system, which enables us to proactively inform you about recommended services, modifications and available updates. The LTSSP concept includes two pre-defined levels of support, targeted to your individual needs:
- Priority
- Premium
PRIORITY
This support level includes an assigned service technician who has extensive knowledge of your system and your utilization of it, ensuring efficient troubleshooting of your reported service issues.
Services included in Priority support level:
- 24/7 Global Telephone Support
- Access to a customer web portal for information on new product releases and software downloads
- Online tracking of status on reported support requests
- Free attendance at the annual Kongsberg Digital Simulation User Conference for 2 persons
- Assigned service technician
- Remote assistance and diagnostics
- Emergency escalation procedure
- Guaranteed availability of spare parts
- Spare part discount
With availability 24/7 and remote assistance, this support level enhances the stability and uptime of your simulation system.
PREMIUM
Premium offers the highest level of support and is customized to your needs. In addition to the benefits offered by the other support levels, Kongsberg Digital proactively collaborates with you to continuously develop your simulation system.
Through planned activities during the service contract period, the simulation system will be updated with the latest software release and new hardware, if this is included in the agreement.
All services in the Priority support level are included in the Premium support level, in addition you may choose among different support options.
Service options in Premium support level:
- Scheduled on-site visit
- On-call site visit
- Simulation system software update
- PC hardware update
- Extended hardware warranty
- Scheduled training
- 3rd party system software update
- System extensions and upgrades
CONTACT INFORMATION
In addition to our Global 24/7 Support Phone: +47 22 15 22 00, we have a network of offices specialized in support of the K-Sim product lines:
Kongsberg Digital – Norway
Bekkajordet 8a, 3189 Horten, Norway
24/7 phone: +47 22 15 22 00
Switchboard: +47 67 80 48 00
Email: maritimesimulation.support@kdi.kongsberg.com
Kongsberg Maritime – Netherlands
Edisonweg 10, 3208 KB Spijkenisse, Netherlands
24/7 phone: +31 181 623611
Email: km.support.holland@kongsberg.com
Kongsberg Maritime – Greece
7 Gravias street, 185-45 Piraeus, Greece
24/7 phone: +30 694 32 22 407
Switchboard: +30 211 10 45 300
Email: km.support.hellas@kongsberg.com
Simrad – Spain
Partida Torres no 38, 03.570 Villajoyasa, Spain
24/7 phone: +34 96 681 01 49
Switchboard: +30 211 10 45 300
Email: km.support.spain@kongsberg.com
Kongsberg Maritime Simulation – USA
115-B Leonard Drive, Groton CT 06340,United States of America
24/7 phone: +1 860-941-7161
Switchboard: +1 860-405-2300
Email: km.support.mystic@kongsberg.com
Kongsberg Maritime – Singapore
81 Toh Guan Rd East, #04-01/02 Secom Centre,608606 Singapore, Singapore
24/7 phone: +65 986 22 881
Switchboard: +65 641 16 400
Email: km.support.singapore@kongsberg.com
mARITIME SIMULATIONS
COURSES
These courses are aimed at instructors and maintenance personnel of KONGSBERG’s Maritime Training Simulators including K-Sim Navigation, Polaris, Offshore, Engine, Cargo and Dynamic Positioning. As a supplement to simulator operator training, we offer your instructors courses in instruction and assessment.
SOUNDS INTERESTING?
Below we have listed some of our experts, which you can get in touch with to learn more about how our solutions can support your business goals.
Wilhelm Mohr
VP Sales & Business Transformation
Morten Hasås
Director of Sales Europe, Africa and Middle-East
Tyler Hamm
Director of Sales Americas
asraf ibRAHIM
Regional Sales Director Asia
